At ug77, your privacy matters. This page explains what personal information we collect from Filipino players, how we use it, and the rights you have over your own data. Please take a moment to read through this policy so you know exactly how your information is handled on our platform.
When you create an account on ug77, we collect the personal details you submit during the registration process, including your full name, date of birth, email address, and contact number. This information is necessary to verify your identity, confirm that you meet the minimum age requirement to participate in online gaming in the Philippines, and set up your account correctly. We may also ask for additional identification documents when processing withdrawal requests or when our compliance procedures require further verification of your identity. Any information you voluntarily provide when contacting our support team — such as details about a transaction query or a technical issue — is also collected and stored so that we can respond to your request effectively. You are responsible for ensuring that all information you provide to ug77 is accurate, complete, and kept up to date.
When you access the ug77 platform through your mobile browser or any other device, certain technical information is collected automatically to help us deliver a smooth and secure experience. This includes your IP address, device type, operating system, browser version, and the pages or game sections you visit during your session. We also collect data about how you interact with the platform — such as the duration of your sessions, the games you play, and the features you use most frequently — in order to improve our services and tailor the experience to Filipino players. Cookies and similar tracking technologies may be used to remember your preferences and keep your session active while you are logged in. You can manage cookie settings through your browser, though disabling certain cookies may affect the functionality of some parts of the platform.
To process deposits and withdrawals in Philippine pesos (PHP), ug77 collects the payment information necessary to complete your transactions securely. This may include your chosen payment method, transaction reference numbers, and the amounts involved in each deposit or withdrawal. We do not store full card numbers or sensitive banking credentials on our servers — payment processing is handled through secure, encrypted channels that meet industry standards for financial data protection. Transaction records are retained for the period required by applicable regulations and our internal compliance obligations, after which they are securely deleted or anonymised. If you have any questions about a specific transaction, our support team can assist you by referencing the transaction records associated with your account.
The personal data collected by ug77 is used primarily to operate and maintain your account, process your transactions, and provide you with access to the platform's games and features. We also use your information to verify your identity in accordance with our responsible gaming and compliance obligations, and to communicate with you about your account, promotions, and any updates to our terms or policies. Where you have opted in to receive promotional communications, we may use your contact details to send you information about relevant offers available on the Promotion page. Your data may also be used to detect and prevent fraudulent activity, protect the security of the platform, and ensure that all players are engaging with ug77 in accordance with our Terms and Conditions. We do not use your personal data for purposes beyond those described in this Privacy Policy without first obtaining your consent.
ug77 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your information with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and technical infrastructure providers — but only to the extent necessary for them to perform their services on our behalf. All third-party service providers engaged by ug77 are required to handle your data in accordance with applicable data protection standards and are prohibited from using your information for any purpose other than the service they provide to us. In certain circumstances, we may be required to disclose your personal data to regulatory authorities, law enforcement agencies, or other bodies where we are legally obligated to do so. Any such disclosure will be made only to the extent required by law and will be handled with the utmost care for your privacy.
We retain your personal data for as long as your account remains active and for a reasonable period thereafter, in order to comply with our legal and regulatory obligations. Account records, transaction histories, and identity verification documents are typically retained for the period specified by applicable Philippine regulations governing online gaming platforms. Once the applicable retention period has expired and there is no longer a legal or operational reason to keep your data, it will be securely deleted or anonymised so that it can no longer be linked back to you. If you request the closure of your ug77 account, we will process your request in accordance with our data retention obligations and inform you of the outcome. For more information about account closure and data deletion, please visit the FAQ page.
As a player on ug77, you have the right to request access to the personal data we hold about you, and to ask us to correct any information that is inaccurate or incomplete. You may also request the deletion of your personal data where there is no longer a legitimate reason for us to retain it, subject to our legal and regulatory obligations. If you wish to object to the way we are processing your data, or to request that we restrict our use of your information while a query is being resolved, you can contact our support team with your request. We are committed to responding to all data rights requests promptly and transparently, and will keep you informed of the steps we are taking to address your request. If you have a concern about how your data is being handled that we have not been able to resolve to your satisfaction, you have the right to raise the matter with the relevant data protection authority in the Philippines.
ug77 may update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or the services we offer to Filipino players. When we make significant changes to this policy, we will notify registered players through the platform or by email, and the updated policy will be published on this page with a revised effective date. We encourage you to review this Privacy Policy periodically so that you remain informed about how we are protecting your personal data. Your continued use of the ug77 platform after any changes to this policy have been published constitutes your acceptance of the updated terms. If you do not agree with any changes to this Privacy Policy, you should stop using the platform and contact our support team to discuss your options.
Here are the questions Filipino players most often ask about how their data is handled on the platform.
If you would like to know more about how ug77 handles your personal data, or if you have a specific privacy concern you would like to raise, our support team is here to help. You can also visit the FAQ page for quick answers to the most common questions from Filipino players.